Payment & Billing Policy

• The exact service or item being purchased, and the legal seller or service provider for it.
• The amount, taxes where known, shipping or freight, any core charge, any warranty charge, and any inspection or installation-referral charge that applies.
• Whether any charge is recurring, and how to cancel.
• The applicable refund/cancellation terms and links to the relevant policies.
• The estimated delivery window or service turnaround.

There are no hidden mandatory fees. Pricing shown in AI chat or preliminary estimates is not final until displayed in an accepted quote or checkout summary.

• Accepted methods are shown at checkout (major cards and other methods supported by our payment processors).
• By submitting payment you authorize the disclosed charge; deposits, partial payments, and final balances are itemized where used.
• Failed payments may pause an order; we will contact you.
• We screen for fraud and may request identity verification before fulfilling high-value orders.
• Duplicate payments are refunded in full upon verification.

• Your card statement descriptor will identify the charge as AutoMotor.ai / Viom Global Inc [INSERT FINAL BILLING DESCRIPTOR as configured with the payment processor].
• Receipts and invoices are delivered by email for every payment.
• Approved refunds return to the original payment method, typically within 5–10 business days after approval.
• If you believe a charge is wrong, contact support@automotor.ai before disputing with your bank — most issues resolve faster with us directly. We respond to all chargebacks with transaction documentation.