Refund & Cancellation Policy

• Cancel before material sourcing work begins (before supplier outreach, compatibility research, or report preparation has started): full refund.
• Cancel after material work has begun but before delivery of results: we may retain a proportionate portion of the fee reflecting work performed, and refund the remainder.
• After your sourcing results have been delivered: the service has been performed and the fee is earned; no refund is due for the completed service.
• These rules are disclosed before checkout. If we fail to perform the service described in your plan, contact us and we will make it right, up to and including a full refund.

• Before dispatch: you may cancel for a full refund of the part price. If special-order procurement has already begun, a disclosed procurement deduction may apply.
• After dispatch: the order becomes a return governed by the Return and Core Return Policy. Where lawful and disclosed, approved returns may be subject to restocking, original outbound freight, return freight, storage, or inspection deductions that actually apply to your order.
• To request cancellation, contact us as soon as possible at support@automotor.ai or (888) 588-2164 with your order number. We will confirm in writing whether the order was intercepted before dispatch.

Where a deposit or reservation is offered, the checkout page will state whether and until when it is refundable. Deposits are refunded in full if we cannot supply the reserved part as described.

Freight actually paid to carriers for shipments already made is generally non-refundable, except where the return is due to our error (wrong part shipped, materially not as described) or a lawful warranty remedy — in those cases we cover or refund the applicable freight as stated in the Return and Warranty policies.

Optional paid warranty plans may be cancelled for a full refund within the period stated at purchase [INSERT WARRANTY CANCELLATION WINDOW], provided no claim has been made. After that period or after a claim, refunds are governed by the warranty provider's terms shown at purchase.

• You may cancel at any time from your account settings or by contacting support; instructions are provided at signup and in your account.
• Cancellation stops future billing. Your plan remains active until the end of the current billing period; we do not charge again after cancellation.
• Unless a specific offer states otherwise, fees for the current billing period are not prorated.
• Free trials convert to paid plans on the date disclosed at signup unless cancelled before the trial ends.

Approved refunds are issued to the original payment method. Processing typically completes within 5–10 business days after approval, depending on your bank or card issuer.