Return & Core Return Policy

• Contact support@automotor.ai or (888) 588-2164 within the return request window stated on your order (or, if none is stated, within 30 days of delivery) to request a Return Merchandise Authorization (RMA) number.
• Do not ship anything back without an RMA. Ship returns only to the address on the RMA — the registered business address is not a returns address, and unauthorized shipments there cannot be processed.
• Returned parts are inspected on receipt before any refund is approved.

• Parts must be returned in original, uninstalled (unless defective in service under warranty), un-disassembled condition.
• Heat tabs, paint marks, seals, and identification tags must be intact — removal or alteration voids return eligibility.
• Customer-caused damage and damage from improper installation are not returnable.
• For engines and other assemblies, required fluids, filters, seals, gaskets, and manufacturer-specified installation and maintenance steps must have been performed and documented where the return arises from an operational claim.

• Incorrectly ordered parts (wrong part for your vehicle due to information you provided): return freight is your responsibility; original outbound freight is non-refundable; a restocking fee may apply where disclosed on your order.
• Incorrect part shipped (our or the supplier's error): we arrange and pay return freight and ship the correct part or refund in full, including outbound freight.
• Defective parts: handled under the Parts Warranty Policy for your order — remedy is replacement or refund as stated there.
• Damaged in transit: note visible damage on the delivery receipt at delivery and report concealed damage promptly (see Shipping Policy); we will pursue the carrier claim and remedy the order.
• Refused shipments without an approved reason are treated as incorrectly ordered returns.

• Engines: returnable with RMA, subject to the condition requirements above; restocking and freight deductions may apply where disclosed.
• Transmissions: same as engines.
• Electrical and electronic parts (ECUs, modules, alternators, starters): due to industry fraud risk, these are FINAL SALE once installed or once security seals are broken; uninstalled units in original condition may be returned with RMA.
• Body parts: returnable with RMA if uninstalled, unpainted, and unmodified.
• Mechanical parts: returnable with RMA in original condition.
• Commercial-truck parts: returnable with RMA unless marked special-order/final sale on the quote.
• Marine parts: returnable with RMA unless marked special-order/final sale on the quote.
• Special-order parts: FINAL SALE where stated on the quote and at checkout before you pay.

Any final-sale status is disclosed before checkout. We do not mark a category final-sale after purchase.

• Some parts carry a refundable core charge, shown separately on your quote and at checkout.
• Core-return eligibility: return your original part (the core) of the same type, assembled, and not cracked, disassembled, or fire/water damaged.
• Deadline: cores must be received within the window stated on your order [INSERT CORE RETURN WINDOW, e.g. 30 days from delivery].
• Core freight: responsibility as stated on your order; where not stated, the customer ships the core using the provided label or their own carrier.
• Core credit: issued to the original payment method within 5–10 business days after the core passes inspection.